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2019
2010
Call centre
agent
Teacher
Customer
Relationship
officer
Specialist
Customer
Support
2007
2014
Job Roles
Customer Support Specialist -Technical
"I am a born troubleshooter with a passion for understanding customer concerns and delivering tailored solutions with care. I’ve successfully resolved complex technical issues—like network latency, equipment compatibility, and bandwidth concerns—by closely liaising with engineers, field technicians, and higher-level support teams. I bridge the gap between user frustration and technical resolution.click on the text box to edit the content and make sure to add any relevant information that you want to share with your visitors"
Customer Support Specialist -Customer Care
"I was a good negotiator, who excelled at turning challenging customer interactions into opportunities for loyalty and satisfaction. I built and maintained strong relationships with customers by providing empathetic, professional, and proactive support. I made sure every concern was accurately recorded by documenting complaint details and resolutions in CRM tools and internal databases.
I generated and analyzed reports on complaint trends to identify recurring issues and recommend solutions. Based on customer feedback, I identified gaps in existing processes or policies and worked with management to develop and implement improvements to enhance service quality"
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